Get In Touch

We accept payments through Easy Paisa or Direct Bank Transfer.

For direct bank transfers, we will email you our Bank Account details. Please transfer the required amount and share the screenshot, as your order will only be processed once the payment is received. If we don’t receive a response via email, we may also reach out to you on WhatsApp to facilitate the payment.

We want you to love
your purchase! 

We accept returns and offer refunds only if the product is damaged or significantly different from the design shown in the pictures on our website. 

Here’s how it works:

1. Eligibility:
   • Items must be unused, in their original packaging, and in the same condition as when you received them.
   • Product tags must be intact with the products.
   • Proof of purchase (order number or receipt) is required.
   • Submit clear photos of the items showing damaged part or different in design from the photographs on the website.
2. How to Initiate a Return or Exchange:
   • Contact our customer support team at info@zahidbrothers.net or Whatsapp on 0332-7611176 to request a return or exchange.
   • Provide your order number and reason for the return/exchange.
3. Return Shipping:
   • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item).
   • We recommend using a trackable shipping method for your return.
4. Refunds or Exchanges:
   • Once we receive and inspect your return, we’ll process your refund or ship your replacement within 07 business days.
   • Refunds will be issued to the original payment method. Exchanges are subject to product availability.
5. Non-Returnable Items:
   • Certain items (e.g., personalized products, opened cosmetics, perfumes) are the final sale and cannot be returned or exchanged.

Shipping usually takes 2-7 business days. If there are any delays, we will notify you via WhatsApp or email.